Troubleshooting

Mon, 01 Jan 0001 00:00:00 +0000

Find the app you are using, then the problem. Each fix starts with the quickest thing to try. If none of them works, see Contact and support.

Web app and account

Ultrathink opens only once your email address is verified.

Look for the verification email, including in your spam or junk folder.
Click the link in it, then go back to Ultrathink and click I’ve verified my email.
No email? Click Resend verification email and wait a minute.

Check the email address for typos.
Click Forgot password? on the sign-in page to get a reset link. Check your spam folder if it does not arrive.
Try a private browser window, in case an old session is in the way.

A password needs at least 8 characters, with an upper case letter, a lower case letter and a number.

Mon, 01 Jan 0001 00:00:00 +0000

Most answers are a click away inside Ultrathink. If you are still stuck, send feedback from the app or email a person.

Click Help in the top bar to open the Help panel. It has three tabs:

Tab	What it does
Ask	Type a question about Ultrathink and get a short answer from these help pages, with links to the pages it used.
Browse	Opens these help pages.
Use cases	Ideas for ways to use Ultrathink, with questions to ask and help pages to read.

The links at the foot of the Help panel let you take the tour again, see what is new, or open the full help pages.